I think you get the point. Our work world now and in the future includes social media, mobility, analytics/big data and the cloud. John Mancini, AIIM President, says it best in Information Chaos v Information Opportunity that "Information is the new currency. How an organization manages its information assets is now just as fundamental a source of competitive differentiation as how it manages its physical assets, its human assets, and its financial assets".
Organizations should manage all their information in one basket - the "Information Governance Basket". Gartner defines Information Governance as “The specification of decision rights and an accountability framework to encourage desirable behavior in the valuation, creation, storage, use, archival and deletion of information. It includes the process, roles, standards and metrics that ensure the effective and efficient use of information in enabling an organization to achieve its goals.” Developing an Information Governance Program provides an information accountability framework within your organization that reduces costs, manages risk, and optimizes value.
Set up an information governance program with committee representation from the following activities/departments within your organization: Records Management/Archives, Compliance, Legal/eDiscovery, IT, Risk Management, Privacy & Security. This is the time when I have to say that I know there are many organizations that have all these types of roles in their organization but they are working in silos to meet department/individual goals. They need to come together working as key members in an Information Governance Committee. Information needs to be managed throughout its lifecycle from a broader perspective than just the goals of these individual departments. The committee needs to seek the needs of the total organization. Only then can an organization successfully begin to:
- Manage the risks of growing volumes of information
- Reduce costs
- Transform content-intensive business processes
- Use content to better engage customers, employees, and partners
- Get business "Insight" out of all the information gathered and managed
AIIM Information Governance Training
ARMA International Information Governance Maturity Model
Become an Information Governance Professional
Information Governance: Its Time to Modernize!